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Upgrade through IT Support

Below is a comprehensive guide to what you need to do for your machine to be upgraded to Windows 11 by IT Support.

1. Check the eligibility of your PC

Click Start and start typing “about your pc”.

Screenshot showing how to find About your PC

 As you do so the About your PC setting will appear at the top of the search list. Select it and it will bring up the following window:

Test alt text

Under Windows specification you can see which version of Windows is running. If it says Windows 11 then no upgrade is needed. If it says Windows 10 then check the processor model. Anything 8th generation Intel or greater should be OK for a Window 11 upgrade. In this case we have a 13th gen Intel processor so this PC can be upgraded (on some older processor models it might not say which generation it is, but 8th generation and greater will show as 8000 or above).

2. Register for an upgrade through the web form, or if your PC is not capable of an upgrade complete the 'end of life' form.

If your PC is not already running Windows 11, and is able to be upgraded, then the next step is to complete the Windows 11 Upgrade form to register for an upgrade. It looks like this.

 

 Screenshot of the upgrade request form

Please note: if your PC cannot  be upgraded can you please fill in the Window 10 End of Life form (information on how to get your service tag can be found in the next section). You will also need to talk to your department to discuss your options for a new PC.

3. Back up your hard drive prior to the agreed upgrade date.

You will need to securely backup any data stored on your hard disk that you need to keep before the upgrade takes place. 

There is more information about backups and security in the Document and Files Storage section of this website.

You will need to know the Service Tag (serial number for a non Dell). The service tag is usually on the front panel of a Dell desktop or on the underneath of a laptop. If for some reason you cannot see it you can find it like this: 

Click Start and start typing “cmd”, as you do Command Prompt will appear at the top of the search list:

 Screenshot showing how to find Command Prompt 

Select it and the Command Prompt window will open.

At the prompt type “wmic bios get serialnumber” then hit enter.  The Serial Number (Service Tag) will be revealed.

Screenshot of Command Prompt window

Information Technology