Cookies on this website

We use cookies to ensure that we give you the best experience on our website. If you click 'Accept all cookies' we'll assume that you are happy to receive all cookies and you won't see this message again. If you click 'Reject all non-essential cookies' only necessary cookies providing core functionality such as security, network management, and accessibility will be enabled. Click 'Find out more' for information on how to change your cookie settings.

Updates about the ESM pilot

The new ESM system launched last week, on Wednesday 20 November.

Read more...

The switchover was successful and new incoming IT support enquiries across MSD are now being raised in FreshService.

Read more...

The big day is almost here, FreshService will be live from tomorrow morning (20 November).

Read more...

Out with the old, in with the new: FreshService, the divisional replacement of Request Tracker, will launch on Wednesday 20 November

Read more...

Once again, your friends from the ESM Pilot team are writing with further information about the launch of FreshService ESM for Phase 1 pilot groups.

Read more...

More updates as we prepare to launch the Digital Transformation pilot of FreshService

Read more...

Useful information as we prepare to launch the Digital Transformation pilot of FreshService

Read more...

With support from the university’s Digital Transformation Programme, MSD IT Services have now secured funding for a pilot of FreshService to replace the Request Tracker (RT) ITSM system.

Read more...