Find Out More
Updates about the ESM pilot
The new ESM system launched last week, on Wednesday 20 November.
The switchover was successful and new incoming IT support enquiries across MSD are now being raised in FreshService.
The big day is almost here, FreshService will be live from tomorrow morning (20 November).
Out with the old, in with the new: FreshService, the divisional replacement of Request Tracker, will launch on Wednesday 20 November
Once again, your friends from the ESM Pilot team are writing with further information about the launch of FreshService ESM for Phase 1 pilot groups.
More updates as we prepare to launch the Digital Transformation pilot of FreshService
Useful information as we prepare to launch the Digital Transformation pilot of FreshService
Launch date and more
With support from the university’s Digital Transformation Programme, MSD IT Services have now secured funding for a pilot of FreshService to replace the Request Tracker (RT) ITSM system.