Who can submit a request?
- Anyone with a University of Oxford card affiliation can submit a request via FreshService
- You do not have to be logged in to submit a request
- By submitting a ticket from an Oxford University email address or while logged in on the Self-Service Portal, the query is more likely to find its way to the correct team
- Queries submitted from a non-university email address or via the generic request form may take longer to find their way to the correct team. There may also be further ID checks before certain requests can be carried out