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Training Dates

Training for MSD IT Staff & Associates in early November 2024

Training Sessions

Demos and Service Agent training were held in early November. If you were unable to attend these sessions, you can watch a recording.

Title 

Description

Recording

FreshService Demo 

Walkthrough of functions and features, what onboarding looks like, Q&A.

View a recording of the demo

 

Service Agent Training 

Overview of ticketing and functions, login, dashboard, navigating ticket change, navigating problem lists

View a recording of the training session

If you have any questions about the training please contact Vince Evans-Gutierrez

Freshworks Academy

Register with the Freshworks Academy. 

To get started, we recommend you take a look at the following courses:

ESM Pilot