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These instructions tell you how to book onto an MSD Skills training course. Please note that you need to be logged in via your SSO, and using Google Chrome. COVID-19 UPDATE: We are currently starting to open our online versions of TT20 Skills training courses for booking. More will be opened for booking as time goes on so please continue to check the courses calendar.

COVID-19 TT20 online booking and course participation guidelines:

What you need to know in advance of booking:

  1. We have suspended the deposit this term. This means that when you book on a course, you can complete the booking process in one step and no payment is required.
  2. However, this means that if you fail to cancel your place and do not attend more than twice, you will be prevented from participating in any other courses this term. Due to the current circumstances, we understand some people will have to cancel at short notice. If this happens, please just make sure you cancel your place and let us know via the so we can make sure the course proceeds without delays and spare places can be offered to others.
  3. Most of our courses are running without an automated communications workflow this term. This is indicated in the course descriptions in the courses calendar. That means there may be some delay between booking a course and receiving booking confirmation and joining instructions. We will do our best to send your the information you need as quickly as possible.
  4. Many courses rely on pre-work being completed in Canvas prior to the live session. If this applies to your course, you will be sent an enrolment invitation link directly from Canvas soon after you have booked your place and will be expected to have undertaken this work prior to the live session. It is up to the course tutor whether they let you participate in the live session if you haven't undertaken the pre-work. Unfortunately, we can't operate a waiting list on courses that have pre-work. 
  5. During the live interactive sessions, the tutors will let you know how the session will be run. However, it is best to use headphones where possible to prevent sound distortion from speaker feedback. Tutors may ask you to mute your volume when you are not speaking. We also strongly advise you try to limit all other internet programmes during your course to preserve the connection. If it starts to fragment, you may need to switch off your video camera. Many tutors will want you to use the Chat function.
  6. To confirm your participation in the course, you will need to write your full name and 'attended' in the Chat function in the last five minutes of the course. The tutor will send us a screenprint of your names so that we can update our records and send out completion certificates.
  7. We really need your feedback! You will be sent a post-course email with your certificate and a link to provide feedback. If we don't receive feedback, we are unable to evaluate our courses which may affect our funding for future course provision.

How to book:

  1. Please make sure you are using Google Chrome. Go the Skills training calendar or relevant 'Courses by topic' page
  2. Find the course you want
  3. Click on the course title, then click on the ‘Apply for this course’ button 
  4. This will take you automatically to the shopping basket in CoSY. Follow the instructions to book on your course.
  5. For courses with automated workflow, you will receive notification from CoSY very soon after booking. Please check your junk folder if you do not receive your booking confirmation. For courses without automated workflow, you will receive booking confirmation from We check course bookings and send out emails twice a day so please forgive any delays between booking and notification. In both cases, the emails contain important information so please make sure you read and retain them.
  6. For courses with pre-work, once you have booked on the course, we will add you to Canvas which will send out an enrolment invitation link to access the pre-work.
  7. The link for the live interactive sessions are sent out three days in advance in a reminder email.
  8. If you need to cancel your place, please do so via CoSY.

Normal classroom based session booking instructions (not relevant for TT20):

  1. Please make sure you are using Google Chrome. Go the Skills training calendar or relevant 'Courses by topic' page
  2. Find the course you want
  3. Click on the course title, then click on the ‘Apply for this course’ button 
  4. This will take you automatically to the shopping basket in CoSY. Click on ‘Next step’ (on the bottom of the page) to proceed to the checkout. [Please ignore the 'Keeping in touch' screen as this information is not passed back to us. Go straight to the 'Next step' button at the bottom of this page.]

CoSY basket.png

  1.  You will then see a notification asking you to pay your deposit, by following the link that has been emailed to you. Click on 'OK' on the notification and continue through the booking process.


  1. Go to your email inbox and open the email notification that you are provisionally booked on the course. To confirm your place, you will need to pay your deposit within 24 hours of receiving the email and by clicking on the link provided.  
  1. Once you have paid the deposit, we will change your status in CoSY from ‘Provisionally Booked’ to ‘Booked’. You will then receive an email notification confirming your booking on the course. If you need to cancel, you will need to do so no later than two days prior to the course, as stated in the T&Cs.
  1. You will then receive email reminders containing venue details and access to any relevant pre-course reading material.
  1. Your attendance is confirmed by you adding your signature on the register. Your deposit will be refunded provided you have fully attended the course – see the T&Cs. 
  1. You will receive an email with a link to our post-course evaluation survey at the end of the course. This will help us monitor and improve the quality of future courses. You have 7 days to complete the survey. 
  1. You will receive a certificate of attendance within a week after the completion of your course. If there are further reading materials, access to these will be included in the final email.