Here you'll find some of our most frequently encountered problems and recommended resolutions.
If you have forgotten your password, please email us to request a password reset. You will receive a temporary password and instructions for how to set your own new password.
If you password has been reset, follow the instructions in the email (also copied below) to login and set your new a password.
- Login via ssh using your current password - the password change process will begin immediately. If you have received a password reset email, your current password is the temporary password in the email.
- When prompted for your Current Password re-enter your current password. If you have received a password reset email, your current password is (once again) the temporary password in the email.
- Only when prompted for a New Password should you enter your new password and then re-enter it when requested to Confirm New Password.
Your new password must contain at least 16 characters and contain at least three different character classes (lowercase, uppercase, numbers, symbols).
The password change is immediate and there is no need to log out and back in again. Contrariwise, if you are forcibly logged out after attempting to change your password, then your attempt was not successful and your password remains as it was.
In order to login via ssh, you must first be connected to the University of Oxford network by VPN. For instructions on setting up VPN, please see IT services' VPN guide or contact your local IT team.
Once connected via VPN, if you cannot login via ssh in the normal way, look carefully at the error message received to help diagnose the issue and see what your options are.
|Message||Explanation & Resolution|
ssh: connect to host rescomp1.well.ox.ac.uk port 22: Connection refused
(Likewise for rescomp2)
First, please ensure that you are connected to a University of Oxford VPN - either the University VPn or a departmental VPN. If you continue to see the same message when attempting to connect with VPN active, then your IP address has been temporarily blocked due to suspected malicious activity. This can happen e.g. if you enter the wrong password too many times. Please note that for blocking purposes, rescomp1 and rescomp2 are separate, so if you are blocked from one, you can still try the other.
If the block remains after ten minutes and you still cannot login, please Google "what's my ip address" and then email firstname.lastname@example.org with the address that Google reports. It will be in the format of four numbers (0-127) separated by dots e.g. 110.82.10.03
You see a long warning message. At the top it says WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED! ... IT IS POSSIBLE THAT SOMEONE IS DOING SOMETHING NASTY!
This message normally only appears if either (a) you have not logged in for some time or (b) you are still ssh'ing to the now deprecated address rescomp.well.ox.ac.uk. To fix these issues, first run these commands:
Every job submitted via qsub receives a job id number - this is reported back to you when submitting the job.
The job id number is the most important piece of information in diagnosing a job. If you are contacting the BMRC team for help, please make sure to include your job id number.
If a computing job has failed (i.e. has ceased to run), try these steps in order:
- Check your log files, in particular the error log files. By default these files are named by combining your job script name, your job id and the letter 'o' for regular output or the letter 'e' for error output. For example, the script analyse.sh submitted as job id 2001524 would produce log files named analyse.o2001524 and analyse.e2001524. Checking the error log file will show if there are error messages that might help explain why your job failed. Some common problems are these:
Message in error log file Explanation & Resolution illegal instruction... You are running software built for one CPU architecture on another incompatible CPU type. The most common cause of this happening is the inclusion of the -V parameter to qsub, either on the command line or in your scripts.
We strongly recommend against using the -V parameter because it interferes with the normal process whereby our system automatically chooses the correct software for each system's CPU architecture. Instead, please include all necessary environment setup in your job submission script.
module command not found Please check that the first line of your script file is #!/bin/bash (with no empty lines preceding it). If you find that a script works when run interactively but produces a "module not found error" when submitted, this is likely the issue.
- If the log files have not helped, you can view the accounting information for this job by running qacct -j <job_id>. For example, with the example job mentioned above you would run qacct -j 2001524.
The accounting file shows lots of information. To begin with, focus on the values shown for: exit_status and failed. Some common problems are shown in the table:
Exit Status / Failed Message Explanation & Resolution Exit Status: 137. Failed: 100 : assumedly after job
It's likely that your job exceeded the maximum RAM allocation. Check the maxvmem value reported by qacct against the queue specification (in general, values over 16GB are exceeding the maximum).
You can either reduce the memory requirements of your script or increase the amount of RAM available to your job by selecting extra slots (see the section on parallel environments in the cluster guide).
Exit Status 137: Failed: 44 : execd enforced h_rt limit Your job exceeded the maximum duration for its queue (see the queue time limits shown here). If you were using a short queue you could re-submit to the long queue to get extra time. Alternatively, you will need to try to shorten your run time so that your code completes in the time available - please contact us for advice. Exit Status: 0. Failed 27 : searching requested shell Your job submission script could not be read because it was prepared on Microsoft Windows and its text format is incompatible. Please run dos2unix <script.sh> on your script file to convert it to Linux format and then resubmit.