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4th year Oxford Medical School student Alex Grassam-Rowe’s writes on his admiration and respect for colleagues and others pulling together in the fight against COVID-19
FreshService will be live and ready to use from Wednesday 20 November
Once again, your friends from the ESM Pilot team are writing with further information about the launch of FreshService ESM for Phase 1 pilot groups.
Information Technology
The main IT provider for departments and units in the Medical Sciences Division, including at the John Radcliffe, at the Old Road Campus and in Oxford city centre.
Training Dates
Training for MSD IT Staff & Associates in early November 2024
Meet the Team
The ESM pilot has been made possible by Professional Services staff across the university working in partnership to identify common goals and co-author shared solutions.
New ESM launch – 3 week countdown!
More updates as we prepare to launch the Digital Transformation pilot of FreshService
Ask Us a Question
Contact the ESM Project Team
New Service Management system is on the way!
With support from the university’s Digital Transformation Programme, MSD IT Services have now secured funding for a pilot of FreshService to replace the Request Tracker (RT) ITSM system.
4 weeks until launch day
Useful information as we prepare to launch the Digital Transformation pilot of FreshService
Pilot of new Service Management system (SDR2024)
Launch date and more
Previously funded NOHF project: Upgrade of the Rob Smith Centre (RSC), Churchill Hospital for Undergraduate Medical Students
In 2023, Nuffield Oxford Hospitals Fund provided funding to refurbish the Rob Smith Centre (RSC)
Windows 11 Upgrade
All PCs running on the MSD IT network have to be upgraded to Windows 11 by October 2025.