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An internationally recognised centre of excellence for biomedical and clinical research and teaching
Our new ESM system is now live!
The switchover was successful and new incoming IT support enquiries across MSD are now being raised in FreshService.
New ESM system goes live tomorrow!
The big day is almost here, FreshService will be live from tomorrow morning (20 November).
New ESM launches in less than week!
Out with the old, in with the new: FreshService, the divisional replacement of Request Tracker, will launch on Wednesday 20 November
Training Dates
Training for MSD IT Staff & Associates in early November 2024
2 Weeks until Launch Day - Wednesday 20 November
Once again, your friends from the ESM Pilot team are writing with further information about the launch of FreshService ESM for Phase 1 pilot groups.
Meet the Team
The ESM pilot has been made possible by Professional Services staff across the university working in partnership to identify common goals and co-author shared solutions.
New ESM launch – 3 week countdown!
More updates as we prepare to launch the Digital Transformation pilot of FreshService
Ask Us a Question (Requires SSO)
Contact the ESM Project Team
New Service Management system is on the way!
With support from the university’s Digital Transformation Programme, MSD IT Services have now secured funding for a pilot of FreshService to replace the Request Tracker (RT) ITSM system.
4 weeks until launch day
Useful information as we prepare to launch the Digital Transformation pilot of FreshService
Pilot of new Service Management system (SDR2024)
Launch date and more