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An internationally recognised centre of excellence for biomedical and clinical research and teaching
1 week in... The ESM story so far
The new ESM system launched last week, on Wednesday 20 November.
Feedback
Following the go live of FreshService we welcome your feedback.
Applying for a Personal Licence
The use of animals in research is regulated under the Animals (Scientific Procedures) Act 1986. Any procedure applied to a protected animal that may cause pain suffering distress or lasting harm is defined under the Act as a regulated procedure. Any regulated procedure must be part of a programme of work set out in a Project licence and can only be carried out by a person with a personal licence (referred to as a PIL for short).
Our new ESM system is now live!
The switchover was successful and new incoming IT support enquiries across MSD are now being raised in FreshService.
New ESM system goes live tomorrow!
The big day is almost here, FreshService will be live from tomorrow morning (20 November).
New ESM launches in less than week!
Out with the old, in with the new: FreshService, the divisional replacement of Request Tracker, will launch on Wednesday 20 November
Training Dates
Training for MSD IT Staff & Associates in early November 2024