Getting in touch with MSD IT Services
We are available from 9am to 5pm on working days on University extension 80030. From a non-University phone, it's 01865 280030.
This is not the number for Oxford University Hospitals NHS Trust IT Helpdesk. That's 22822 from an OUHT phone.
You can contact us using the following email address:
|MSD IT Service Deskfirstname.lastname@example.org|
Please do not email staff directly with new help requests as we can't track our work then and they may be on leave.
OUH Information Management & Technology Service Desk: email@example.com
We endeavour to have staff available to receive visitors from 9am to 5pm on working days but can't guarantee this as we may be out helping others so please ring before visiting if you need to be sure to find someone.
Our main office is on Level 3 of the John Radcliffe Hospital, at the back of the Cairns Library. It serves all University Departments on the John Radcliffe site.
Our Old Road Campus office is in Boundary Brook House which is at the junction of Old Road and Churchill Drive. It serves the Old Road Campus, the Churchill Hospital, the Warneford Hospital and the Nuffield Orthopaedic Centre.
Our City Centre Office is in Experimental Psychology (Anna Watts Building, ROQ). It serves the Science Area & other city centre departments and locations.
NB: All sites can serve all departments when a visit is not required, hence we only have one phone number and one email address.
MSD IT Services staff
|Administrative & First Line Support||Lynn Dickinson|
|Administrative & First Line Support||Anna Power|
|Deputy Director (IT Service Management & JR Customer Team)||Gerard Robinson|
|Deputy Director (Systems & Networks)||Tim Shaw|
|Deputy Head of Systems||Robin Edwards|
|Systems Manager & Compliance Officer||Dr Sylvain Phaneuf|
|Systems Manager||David Newburn|
|Systems Officer||David Rhodes|
|John Radcliffe Computer & Web Manager||Colin Connolly|
|John Radcliffe Technical Officer||Irshad Bux|
|John Radcliffe Service Desk Analyst||Martin Phillips|
|John Radcliffe Service Desk Analyst||Shadi Alsamhouri|
|Old Road Campus Customer Team Manager||Keiron Ward|
|Old Road Campus Computer Officer||Justin Broad|
|Old Road Campus Computer Officer||Stephen Akrigg|
Old Road Campus Support Officer
City Centre Customer Team Manager
|City Centre Computer Manager||Jonathan Franklin|
City Centre Computer Officer
|City Centre Service Desk Analyst||Dan Nica|
Staff Link: Absence and leave management