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Getting in touch with MSD IT Services


We are available from 9am to 5pm on working days on University extension 80030.  From a non-University phone, it's 01865 280030.

This is not the number for Oxford University Hospitals NHS Trust IT Helpdesk. That's 22822 from an OUHT phone.


You can contact us using the following email address:

MSD IT Service Desk

Please do not email staff directly with new help requests as we can't track our work then and they may be on leave.

OUH Information Management & Technology Service Desk:

In person

We endeavour to have staff available to receive visitors from 9am to 5pm on working days but can't guarantee this as we may be out helping others so please ring before visiting if you need to be sure to find someone.

Our main office is on Level 3 of the John Radcliffe Hospital, at the back of the Cairns Library. It serves all University Departments on the John Radcliffe site.

Our Old Road Campus office is in Boundary Brook House which is at the junction of Old Road and Churchill Drive.  It serves the Old Road Campus, the Churchill Hospital, the Warneford Hospital and the Nuffield Orthopaedic Centre.

Our City Centre Office is in Experimental Psychology (Anna Watts Building, ROQ). It serves the Science Area & other city centre departments and locations.

NB: All sites can serve all departments when a visit is not required, hence we only have one phone number and one email address.

MSD IT Services staff

Director Tony Brett
Administrative & First Line Support Lynn Dickinson
Administrative & First Line Support Anna Power
Deputy Director (IT Service Management & JR Customer Team) Gerard Robinson
Deputy Director (Systems & Networks) Tim Shaw
Deputy Head of Systems Robin Edwards
Systems Manager & Compliance Officer Dr Sylvain Phaneuf
Systems Manager David Newburn
Systems Officer David Rhodes
John Radcliffe Computer & Web Manager Colin Connolly
John Radcliffe Technical Officer Irshad Bux
John Radcliffe Service Desk Analyst Martin Phillips
John Radcliffe Service Desk Analyst Shadi Alsamhouri
Old Road Campus Customer Team Manager Keiron Ward
Old Road Campus Computer Officer Justin Broad
Old Road Campus Computer Officer Stephen Akrigg
Old Road Campus Support Officer
Connor Norton
City Centre Customer Team Manager
Jamie Gray
City Centre Computer Manager Jonathan Franklin
City Centre Computer Officer
Florin Bobea
City Centre Service Desk Analyst Dan Nica

Staff Link: Absence and leave management