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MSD IT Services has only a minor role in these services providing the running of student machines and the maintenance of Cairns library user machines. Computer-based teaching is the remit of others; however, MSD IT will provide access to materials when requested.

Student machines are tightly controlled with a fixed environment, the desktop enjoyed by other users cannot be deployed whilst maintaining security on public machines. MSD IT maintains the hardware and software of both computers and printers for student use. It also collects payments for printing and services printers with toner and paper.

MSD IT maintains and sets up library user machines; it does not maintain printer consumables or collect money on behalf of the library. MSD IT jointly manages the Cairns Library IT officer, and acts as 2nd line support backup.