An article published in the British Journal of General Practice highlights the important role of GP receptionists in directing stroke patients towards timely, emergency care. The RECEPTS study used ‘mystery shopper’ telephone calls from researchers posing as patients with stroke symptoms: around one third of calls were not recognised as emergencies.
GP receptionists 'need more training to recognise stroke symptoms'
29 June 2015
More can be done to improve the way GP practices deal with patients suffering Stroke symptoms, research has shown. But with few GP receptionists trained to recognise the symptoms of stroke and triage patients appropriately, an Oxford researcher says that it is positive that, when tested, receptionists correctly referred many calls for immediate care.