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MSD IT Services will close from 5pm on 23 December 2016 to 9am on 3 January 2017. Calls to our main number 01865 280030 will be diverted to voicemail and automatically log calls on our service management system. MSD IT staff will monitor that system over the closed period but will not be available onsite. They will only deal with urgent incidents that can’t wait until we reopen.

If you have hard deadlines looming during the closure period, please ensure you have local copies of anything critical, bearing in mind the need for good information security (MSD IT can provide encrypted memory sticks). Please don’t depend on any system outages being resolved according to our normal response times as staff will be working on a best-efforts basis as is commensurate with resource available.